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Aqua Step

Aqua Step

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Extended Warranty

Extended Warranty

Our Extended Warranty for Every Product

Aqua Step comes with a warranty in residential use which covers materials and manufacturing defects. The warranty becomes effective on the date of purchase. In order to make a warranty claim, the original dated invoice, containing a distributor’s stamp must be submitted together with the official Aqua Step complaint form. The warranty is valid for a period of 20/5 years, meaning a percentage depreciation of the product.

What is covered?

  • Waterproof warranty: Aqua Step’s unique benefit is that it is 100% waterproof and will not swell, so it’s the only laminate flooring which is suitable for humidity!
  • Resistance to stains such as ketchup, red wine, fruit, rubber marks.
  • Resistance to fading: Aqua Step contains a UV protectant and will not fade due to sunlight or artificial light.

What is not covered?

  • Unsuitable use, eg. outside applications.
  • Damage caused by spike heel shoes, grit, the lack of protection of furniture, sand or other abrasive materials.
  • Damage caused by natural disasters.
  • Improper installation.

What is excluded?

Aqua Step only covers the replacement of eventual defective goods and does not cover any labor costs and/or other costs than the Aqua Step floor itself.

Get our Guide to Waterproof Flooring

Testimonials

The finished floor totally exceeded our expectations. The contractor was also very impressed with the aesthetics and ease of installation.

— Arlene S.

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Contact Us

Phone: (781) 938-5665
Fax: 978-938-0043

64 Industrial Way
Wilmington, MA 01887

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